Support and FAQs at Trezor.io/Start

Trezor.io/start is the official support hub for getting your hardware wallet up and running. Find answers to the most common questions and troubleshooting tips here.

Getting Help at Trezor.io/Start

If you encounter issues during or after setup at trezor.io/start, this guide covers the most common problems and their solutions. Remember: Trezor support will never ask for your recovery seed.

Frequently Asked Questions About Trezor.io/Start

Q: Is trezor.io/start safe?

A: Yes. Trezor.io/start is the official Trezor onboarding page. Always ensure the URL in your address bar is exactly trezor.io/start to avoid phishing sites.

Q: What operating systems does Trezor Suite (from trezor.io/start) support?

A: Trezor Suite is available on:

Windows (10, 11)
macOS (10.13+)
Linux (Ubuntu, Debian, Fedora)
Web-based version (all browsers)

Download only from trezor.io/start for security.

Q: How long does setup at Trezor.io/Start take?

A: Typically 5-10 minutes, including:

Device initialization
Recovery seed generation and backup
PIN setup
Device verification

Don't rush—security is more important than speed.

Q: Can I use the same recovery seed on multiple Trezor devices?

A: Yes. A recovery seed created at trezor.io/start can restore your wallet on any genuine Trezor device. Each device will have different PIN protection.

Troubleshooting Common Issues

Device Not Recognized

Problem: Your computer doesn't detect your Trezor during trezor.io/start setup.

Solutions:

Try a different USB port (avoid USB hubs)
Use a different USB cable
Restart Trezor Suite (from trezor.io/start)
Restart your computer
Update device drivers (instructions at trezor.io/start)
Try a different computer

Firmware Update Fails

Problem: Firmware won't update during trezor.io/start initialization.

Solutions:

Ensure stable internet connection
Use a wired USB connection (not hub)
Don't disconnect during update
Clear browser cache and retry
Contact Trezor support if issue persists

Forgot PIN or Incorrect PIN Too Many Times

Problem: You entered your PIN incorrectly multiple times, and your device is locked.

Solutions:

Each incorrect PIN attempt adds a delay
After 16 incorrect attempts, the device resets
You can recover using your recovery seed at trezor.io/start with a new device
This is why backing up your seed at trezor.io/start is critical

Recovery Seed Backup Not Verifying

Problem: Device won't confirm your recovery seed backup during trezor.io/start setup.

Solution:

Try again—most common cause is typo in word entry
Double-check each word spelling and order
If still failing, restart setup and write down seed more carefully
Compare against the words device showed character-by-character

Advanced Troubleshooting

Trezor Suite Won't Connect to Device

Problem: Trezor Suite (downloaded from trezor.io/start) doesn't detect your connected device.

Solutions:

Check connection and cables
Disconnect all USB devices except keyboard/mouse
Allow browser permission for device (popup at trezor.io/start)
Reinstall Trezor Suite from trezor.io/start
Check for browser extension conflicts
Try incognito/private browser window

Transaction Confirmation Stuck

Problem: Transaction confirmation hangs on device during Trezor Suite use.

Solutions:

Confirm transaction details on device screen
If nothing appears, disconnect and reconnect device
Restart Trezor Suite and try again
Check if device battery is charged

Seed Restoration Doesn't Show Funds

Problem: After recovering your wallet at trezor.io/start with your seed, account balances show zero.

Possible Causes & Solutions:

Wrong network selected—check Bitcoin/Ethereum/etc. account tabs
Passphrase enabled—did you use a passphrase during original setup? Enter it during recovery
Device syncing—wait a few minutes for blockchain sync
Incorrect seed—verify each word carefully
Funds on different account—check all account numbers (0, 1, 2, etc.)

If still unresolved, contact Trezor support with your transaction ID.

Security and Safety Questions

Q: Will Trezor ever ask for my recovery seed?

A: No. Legitimate Trezor staff will never ask for your recovery seed. Any request for it is a scam. Always start at trezor.io/start for official support.

Q: Is my recovery seed stored anywhere after setup at Trezor.io/Start?

A: No. After you complete trezor.io/start setup and back up your seed offline, it's stored only on your physical backup (paper). The device generates it but doesn't store it after initial setup.

Q: What if my Trezor device is stolen?

A: Your funds are safe if:

Your PIN is strong (set during trezor.io/start)
Thief can't guess PIN in 16 attempts
They don't have your recovery seed

Your recovery seed is your insurance—store it securely.

Q: Can I import my existing private keys into a Trezor set up at Trezor.io/Start?

A: Not directly. Trezor only generates and manages seeds from trezor.io/start setup. For security, avoid manually entering private keys. Instead, send funds to addresses generated by your Trezor.

Before You Contact Support

Before reaching out to official Trezor support regarding trezor.io/start issues:

Check official docs — Visit trezor.io/start for the latest guides
Search community forums — Many issues are already answered
Try troubleshooting steps above — They solve 90% of issues
Ensure device authenticity — Confirm you have a genuine Trezor from trezor.io/start
Have your transaction IDs ready — For fund-related issues

When contacting support:

Never share your recovery seed
Describe the exact problem and steps to reproduce
Include device model and Trezor Suite version
Share relevant error messages

Final Safety Reminders

🔐 Do:

Start at trezor.io/start for official setup
Back up your recovery seed offline and securely
Use a strong PIN
Enable passphrase for extra security
Keep firmware updated
Verify addresses before sending

🚫 Don't:

Enter your recovery seed online, ever
Share your seed with anyone
Download Trezor Suite from unofficial sources
Use counterfeit devices
Ignore security warnings
Trust unsolicited support offers

Get Started Securely at Trezor.io/Start

You're ready to take control of your cryptocurrency. Begin your secure journey at trezor.io/start today. Your keys, your crypto, your future.

Advanced Troubleshooting

Trezor Suite Won't Connect to Device

Problem: Trezor Suite (downloaded from trezor.io/start) doesn't detect your connected device.

Solutions:

Check connection and cables
Disconnect all USB devices except keyboard/mouse
Allow browser permission for device (popup at trezor.io/start)
Reinstall Trezor Suite from trezor.io/start
Check for browser extension conflicts
Try incognito/private browser window

Transaction Confirmation Stuck

Problem: Transaction confirmation hangs on device during Trezor Suite use.

Solutions:

Confirm transaction details on device screen
If nothing appears, disconnect and reconnect device
Restart Trezor Suite and try again
Check if device battery is charged

Seed Restoration Doesn't Show Funds

Problem: After recovering your wallet at trezor.io/start with your seed, account balances show zero.

Possible Causes & Solutions:

Wrong network selected—check Bitcoin/Ethereum/etc. account tabs
Passphrase enabled—did you use a passphrase during original setup? Enter it during recovery
Device syncing—wait a few minutes for blockchain sync
Incorrect seed—verify each word carefully
Funds on different account—check all account numbers (0, 1, 2, etc.)

If still unresolved, contact Trezor support with your transaction ID.